Last updated: 11 November 2026
1. Who we are
These terms govern purchases made in the online shop cirquedejari.com, operated by Cirque de Jari (Valencia, Spain). You can contact us at [email protected].
By placing an order you confirm that you have read and accepted these terms, as in force at the time of purchase. If you are a consumer, nothing in them limits your statutory rights.
2. Products
Our jewellery is handmade, so each piece may differ slightly in shape, size or colour from the photographs. These variations are inherent to handcrafted work and natural materials (stones, pearls, coral, ceramics, fabrics) and are not defects. The main characteristics of each product are shown on its product page.
3. How to buy
- Add the products to your cart and click “Proceed to checkout”.
- Sign in, create an account or check out as a guest, and enter the delivery address.
- Choose the shipping and payment method. Before confirming you will see a summary of all products, prices, shipping costs and taxes, and you can correct any details by going back to the previous steps.
- Accept these terms and click the “Order with obligation to pay” button.
You will receive an order confirmation e-mail with all the details of your purchase. The contract is recorded in our system and you can view your orders in “My account”. The contract may be concluded in Spanish, English or French.
4. Prices
Prices are shown in euros (or in the currency you select in the shop) and include the applicable VAT. Shipping costs are shown separately before you confirm the order. Shipments to destinations outside the EU VAT area (for example the Canary Islands, Ceuta, Melilla or non-EU countries) may be subject to customs duties, import taxes and customs handling fees in the destination country, which are payable by the recipient.
When we announce a price reduction, the previous price shown crossed out is the lowest price we applied to that product during the 30 days before the reduction.
If, due to an obvious error, a product is published at a clearly wrong price, we will inform you before shipping and you may either confirm the purchase at the correct price or cancel it with a full refund.
5. Payment
Payment is made by card or the other methods offered at checkout through Stripe, a PCI DSS-certified payment provider. We never see or store your full card details. More information in our Payment Policy.
6. Shipping and delivery
We ship worldwide from Valencia. Delivery times and rates are set out in our Shipping Policy. Unless another period is stated, we will deliver the order within 30 days of purchase at the latest; if this is not possible, you may cancel the order and we will refund what you paid. The risk of loss of or damage to the products passes to you when you (or a person you designate) receive the order.
7. Right of withdrawal
If you are a consumer, you have the right to withdraw from this contract within 14 calendar days without giving any reason. The withdrawal period expires 14 calendar days after the day on which you, or a third party other than the carrier indicated by you, take physical possession of the goods (if the order is delivered in several parcels, from receipt of the last one).
To exercise it, you must inform us of your decision by an unequivocal statement, in any of these ways:
- with our online function “Withdraw from contract here”, available in the footer of every page: you will immediately receive an acknowledgement of receipt by e-mail;
- by e-mail to [email protected], optionally using the model form below (its use is not obligatory).
To meet the withdrawal deadline, it is sufficient to send your communication before the period has expired.
Effects of withdrawal
We will reimburse all payments received from you, including standard delivery costs (but not the supplementary costs if you chose a type of delivery more expensive than the standard one), without undue delay and in any event no later than 14 calendar days from the day on which we are informed of your decision. We will use the same means of payment you used, unless we agree otherwise, and you will not incur any fees. We may withhold the reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is the earliest.
You must send the goods back without undue delay and in any event no later than 14 calendar days from the day on which you communicate your withdrawal, to the address we will give you. You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.
Exceptions
The right of withdrawal does not apply to goods made to your specifications or clearly personalised (for example made-to-measure or engraved pieces), nor to sealed goods which are not suitable for return for health protection or hygiene reasons and were unsealed after delivery (for example earrings delivered in sealed packaging, where stated on the product page).
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To Cirque de Jari, e-mail: [email protected]:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods/for the provision of the following service (*):
— Ordered on/received on (*):
— Name of consumer(s):
— Address of consumer(s):
— Signature of consumer(s) (only if this form is notified on paper):
— Date:(*) Delete as appropriate.
8. Legal guarantee
All our products are covered by the 3-year legal guarantee of conformity from delivery. If a product does not conform to the contract (for example it arrives faulty or damaged, or does not match its description), you are entitled to have it repaired or replaced and, where applicable, to a price reduction or to terminate the contract, at no cost to you (we cover the return shipping costs). Write to us at [email protected] with your order number and, if possible, photographs. The guarantee does not cover normal wear and tear or damage caused by knocks, water, chemicals or improper use; you will find care tips on our product pages.
9. Customer service and complaints
For any question, complaint or claim, write to [email protected]. We will reply as soon as possible and in any case within one month. If you are not satisfied, you may contact the consumer protection services of your region or country. Cirque de Jari has not adhered to any consumer arbitration scheme or code of conduct.
10. Data protection
We process your personal data as described in our Privacy Policy.
11. Governing law and jurisdiction
These terms are governed by Spanish law, without prejudice to any mandatory consumer protection rules of your country of residence that are more favourable to you. If you are a consumer, you may bring any legal proceedings before the courts of your place of residence.