Shipping and delivery

Last updated: 11 November 2026

1. Where we ship from and to

All orders are prepared by hand in our workshop and shipped from Valencia (Spain) with Correos to anywhere in the world.

2. Rates

The exact shipping cost is always shown at checkout before you confirm the order. All prices include VAT.

3. Delivery times

We prepare and ship orders within 2 to 4 working days of payment confirmation, which we notify by e-mail. Estimated delivery times from purchase:

• Spain and European Union: 4 to 12 days.
• Rest of the world: 10 to 20 days.

If, exceptionally, we cannot ship your order within that time (for example because a handmade piece needs a final touch), we will let you know as soon as possible and you can choose to wait or cancel the order with a full refund. In any case, delivery will take place within 30 days of purchase at the latest; if not, you may cancel the order and we will refund you without delay.

If you have not received your order within the stated time, write to [email protected] with your order number.

4. Customs and import taxes

Shipments to destinations outside the EU VAT area (for example the Canary Islands, Ceuta, Melilla, the United Kingdom, Switzerland, the United States or Latin America) may be subject to customs duties, import taxes and customs handling fees charged by the carrier or customs in the destination country. These amounts are not included in the price and are payable by the recipient.

5. Receiving your order

The risk of loss of or damage to the products passes to you when you or the person you designate receive the order. If the parcel arrives open or damaged, please tell the carrier and write to us as soon as possible with photographs so that we can help you with the claim; this does not limit your guarantee rights in any way.

6. Returns

See our Returns and Withdrawal Policy.