Last updated: 11 November 2026
1. You have 14 days to change your mind
If you are a consumer, you may withdraw from your purchase within 14 calendar days of the day you receive the order (or the last parcel, if it arrives in several), without giving any reason.
2. How to withdraw
- Tell us before the period ends, in one of these ways:
- with the online function “Withdraw from contract here” (in the footer of every page and in “My account”): you will immediately receive an acknowledgement of receipt by e-mail;
- by writing to [email protected] with your name, order number and the items you are returning. You may use the model form in our Terms of Sale if you wish.
- We will reply with the address to send the items to.
- Send the items back within 14 calendar days of telling us about your decision, well protected and, if possible, in their original packaging. You bear the direct cost of the return. We recommend a tracked service.
3. Refund
We will refund the amount you paid, including standard shipping costs, within 14 calendar days of being informed of your decision, using the same payment method you used. We may wait until we receive the items, or proof that you have sent them, before refunding. If the items are returned with use or wear beyond what is needed to inspect them, we may deduct the corresponding loss in value.
4. Exceptions
Made-to-measure products or products personalised at your request cannot be returned on withdrawal, nor can items delivered in sealed packaging for hygiene reasons (for example certain earrings, where stated on the product page) that were unsealed after delivery.
5. Exchanges
If you would rather exchange an item for another one, write to us and we will be happy to arrange it, subject to availability.
6. Faulty products or products that do not match your order: legal guarantee
Regardless of the right of withdrawal, all products have a 3-year legal guarantee. If an item arrives damaged, is faulty or is not what you ordered, write to [email protected] with your order number and photographs: we will repair or replace it and, if that is not possible, refund you. In these cases we cover the shipping costs. The guarantee does not cover normal wear and tear or damage caused by knocks, water, chemicals or improper use.